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Same problem purchased at Costco on January 4, 2021, Pre-Payment code for 8 returns will not activate.

Please contact our phone support as they will be better able to assist you. You can use the form on this page to get the right phone number to call: “TurboTax Contact Us”

I purchased turboptax from Costco store and the code in the box does not work, how can I continue please.

@teich2019 Please contact our phone support as they will be better able to assist you. You can use the form on this page to get the right phone number to call: “TurboTax Contact Us”