I got the same problem but with the Business Incorporated version. I also bought it from Costco.
I submitted the request for refund at this website: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...
The website was provided by the first support team I spoke with on the phone. Three weeks later still there is no one communicated back. I spoke to the support team 3 times. No one can help or provide further information how long this request for refund will be approved but meanwhile recommended me to buy the new one while waiting for the refund.
I actually bought the new one but have decided not to open the box yet.
Should I contact or send message to the support team on Social media instead?
