Thank you for your question.
If you are being asked for a payment for a return which you have already paid for, kindly
contact TurboTax Support and an agent will be glad to assist you. To
get a direct line to someone who can help, click the following link to
the Contact Us page. Then complete the required information. A phone
number will appear, along with your incident ID. Call the number. This
will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/
