Hi there,
I am having a similar issue, I input my taxes on my own and NEVER used the Live Assist however I am being prompted to pay $69.99 at the end and cannot proceed without payment.
I did not at ANY point click on Assist & Review yet I am being penalized by having to pay for a service I never received.
Can you please refund me after I make this purchase as I will not be inputting the same information, my time is valuable and I am not in an income bracket where I want to pay and I haven't used this service in the past.
