Getting started

I cannot open any version of my licensed TurboTax. I have tried my CDs from 2019 to present and nothing works, 4 hours on the phone with TurboTax and still no solution. I have also tried downloading from their website, same problem. My program starts to open, checks for updates and then does nothing. I believe one of the 2022 updates (after I did taxes in March and April) is causing this but they do not have a solution yet, so do not want to admit the problem is on their end.