I finally decided to catch up 5 years of taxes. '20 '21 and '22 went through without an issue. my '18 and '19 still haven't been filed . . . and i did them in early Dec.

I filed my '2018 - 2022 taxes in early December. '20 - '22 went through without any issues. my '18 and '19 taxes haven't even been filed yet. . . and i actually had to pay for one of these years. I just figured if i was paying for something it should work. I absolutely hate that the customer service number is absolutely useless and does not give me the option to talk to an actual human being. I don't know what I'm supposed to do if I have nobody who can actually answer my questions and look into these years for me. any help would be greatly appreciated. thank you