FYI - I have been on the phone for almost 2 hours trying to rectify this. NOBODY has been able to help in any way. It's unbelievable. They have agreed that I shouldn't have been charged, but won't refund my Visa. Told me to call the bank and try to do it myself. I said I would, but asked to have an email confirming from Intuit that I should not have be charged to verify for the bank - they refused!!! No one knows what to do or who should take care of it - I'm so shocked that a company that has our SIN, bank info, credit card info, and access to our CRA can't handle such a simple clerical error!!! This is scary, actually!
