seoungeuncho
New Member

I did all the courses for free, but TurboTex told me to pay $21. I don't know which course I chose for a fee. Plus, it doesn't pay. The error message keeps popping up

I did all the courses for free, but TurboTex told me to pay $21. I don't know which course I chose for a fee. Plus, it doesn't pay. 
"Whoops! We hit a snag loading your data. Please try again."
The error message keeps popping up.
Therefore, I would like to know why I was charged $21 and how can i pay my fee
‎February 26, 2024 7:27 AM
0
1 Reply
49 Views
Reply
TurboTaxGinette
Moderator
Moderator

Getting started

As we do not know what was entered on the return, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

‎February 26, 2024 7:33 AM
0
45 Views
Reply