I am not eligible for the CWB but it keeps automatically checking the box to claim. I do not want to claim and every time I uncheck the box it rechecks itself

it reduces my return greatly

Getting started

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

​​​​​​​Thank you for choosing TurboTax.