Thank you for your message Susan. I did try customer support and it was a VERY lengthy process and they ended up having to research and call back. They said it was not possible to delete the two user ids even though there are no tax returns in them. If they had history/data then perhaps I could see TurboTax being required to keep them for a specified number of years but there are NO returns in two of them so I am not sure why they can't be deleted but they told me they can't.
