Unfortunately, the instructions we have are the same we already shared in this chat.
1- verify your Internet connection is good
2- try to deactivate the antivirus
3- try re-open de software to activate
If the issue persists, be sure to turn back on the antivirus and call Product support. They have ongoing investigations about this problem, they will be able to screenshare with you and send your situation to investigation.
Thank you for your patience.
