@Nancywagg The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need.
If you bought TurboTax from a retailer (ex: Costco, Staples, Walmart, etc), please use this form to get a refund
Make sure you add a clear screenshot or picture of your receipt, showing the date of purchase, name of the store, software you bought and price paid.
Thank you for choosing TurboTax.
