Just called customer support about this same issue regarding the 2018 version I had previously purchased.
During installation I got stuck at the exact same screen as the person above. Online activation was unsuccessful, and the phone number the popup directed to for phone activation had an automated message stating that the number is no longer supported.
Customer support told me that 2018 is no longer supported, and that even though I had a valid installation key, they were unwilling to help me turn the installation key into an activation key to be able to use the software at all.
As of this date 2025-Feb-06, on
https://turbotax.intuit.ca/tax/software/prior-year-taxes
You can pay for and download past years 2023, 2022, 2021, 2020, 2019, and including 2018.
How are you currently selling a product that you are not willing to support?
