I have submitted a request for refund twice now and I get a generic message rejection about missing information, but doesn't clearly says which one.
This is getting frustrating.
I bought a desktop version at Costco, only to find out I can't transfer my online prior info to the desktop version, that is surprising. So I need to back to the online version but I want the purchase to be refunded.
But poor customer service on simply rejecting without personalizing the message or even trying to call me to clear this up.
Will try customer service by phone today... if this doesn't work, I am considering switching software for good...
I have been a customer for 15 years and I expect a better response to such request.
