Getting started

When you submit your refund request you received a reference case number, for both requests. If you have them, we can have a look at the reason details. And this is something product support should be able to tell you also.

 

When you are filling out a refund request form, you have to include a clear photo of your receipt, showing the name of the store, the date, the product you bought and the price. Also, you have to make sure, when entering the code on the form to NOT include any dash or space, only the digits (numbers/letters).