I agree it's quite concerning...
I too have been a loyal user for over a decade. And I loved the software. But this year they decide to mess with the UI for some strange reason. Nothing about the software is the same "flow" and it's also no longer as helpful, intuitive and user friendly. Whoever made the decision to change it should be fired. It has clearly caused all manner of backend bugs and glitches or put extra strain on the engineering team who is now backlogged with importing forms and maintaining compliance. And rather than being transparent and admitting that there are glitches or delays, they're putting the blame on the customer or the government. You will lose customers very quickly that way, guaranteed. People will lose trust if you cannot own your mistakes and correct them. Taxes ain't no joke. This is serious stuff. And as users who have paid, we are rightly owed to file our taxes, period. And without being mislead in the process.
