Getting started

Please make sure to check if you are using any locked forms that might be preventing to Netfile. 

 

Please verify that none of the forms you are using are locked: TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized? 

 

If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you.  

   

  Thank you for choosing TurboTax.