Getting started

Unfortunately when I followed the instructions, I wasn't provided with a list of my accounts.  Rather it took me to a list of questions to start building a new return profile.  

Is it possible that my returns are on the US Turbotax site, although I filed Canadian tax returns in prior years?

Was there some issues at Turbotax regarding lost customer returns from prior years?  I thought I read something about that online.

Please advise.  Thanks.