Getting started

Have you tried again to see if it went through or are you still getting this same error message?

Getting started

I am getting the same message yesterday and today. I have used Turbo tax many times but never the online version and don't think I will use it again. No help or anyone knows what is going on. frustrating to say the least

Getting started

@dianauhrin2025 We are aware of the issue and our team is working on it. There will be an update available soon. We appreciate your patience. 

deolafeb
Returning Member

Getting started

Hi, just checking if this update has been completed. Thanks.

Getting started

Have been trying to Netfile for 3 days and this keeps coming up - 

This wasn't expected, but we're working on fixing it

 

From this thread this does not look like a new issue but a bug with your online version as I have used CD version for 20 years with no issues.  Is this something I should be returning?  I have 7 more taxes to complete and this version is not very helpful. 

 

Getting started

@deolafeb We are aware of this issue and our team is working for a resolution. We appreciate your patience.  

Dlau
New Member

Getting started

This wasn’t expected,but we’re working on fixing it

Dlau
New Member

Getting started

How long to get it fixed

Getting started

@Dlau Currently we do not have any ETA. We are aware of this issue and our development team is working for a resolution ASAP. We appreciate your patience.

 

jpula1977
New Member

Getting started

"This wasn't expected, but we"re working on fixing it"

 

This message appeared during a review. I have been waiting awhile and nothing his happening