To Turbotax 2024 (web-based) users. I have completed my 2024 return, paid for Turbotax and am trying to access a PDF of the T1 and Schedules. Because I have capital gains to claim, Turbotax is indicating CRA is not yet (March 9th) accepting e-filings that include capital gains (apparently related to the Capital Gains Inclusion Rate change that was subsequently withdrawn). This is requiring some re-tooling at both CRA and Turbotax. HOWEVER, over the past week I have spoken with 6 different Turbotax representatives who cannot explain why I cannot generate the T1 and Schedules once the fee has been paid. The last rep I spoke with said he had consulted with 4 different specialists who couldn't help. He ended up throwing the software engineers at Turbotax under the bus. Meanwhile, here I sit with completed returns, paid fees and no access to my T1. Help?!
