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Hi… I feel your pain! Regarding Schedule 3 - that relates to Capital Gains, the schedule is not visible while working through the Turbotax software algorithm. Rather, the software prompts and our responses should populate the CRA T1 and associated schedules. We should be able to download and review prior to Netfiling with CRA after we’ve paid. Currently, this is not possible.
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says capital gains forms need updating and I have no capital gains for 2024 only information carried forwsrd from many years ago
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Same problem. I have capital gains from the sale of a property. I can't save a pdf, or submit my return. A pop up has a message about forms not finalized. After many loops around Turbotax's convoluted printing steps, another message came up about the Schedule 3 (that I can't find again) they were working hard on it and it should be fixed by late March. Yet, I can access the Schedule 3 on the CRA website. I bought the Turbotax Premier version. I paid for the program, can't file, Turbotax's explainations are lacking, and it seems I can just download the forms I need from CRA. If ithis isn't addressed soon, I may just use the CRA forms and mail in the return, and take the Turbotax back to the retailer who is known for its accommodating return policy. Very dissatisfied.
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Would be nice for Turbo Tax Canada to reply. Waiting for an update until the end of March is not acceptable when the forms show the correct %.
What is really going on?
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My issue is I don’t even capital gains I spent an hour on the phone with CRA last night and they confirmed we gave no carry forwards, no capital gains nothing that should be stopping our return and it’s on Turbotax to fund the issue and I’m still waiting for a call back from a manager to explain to me why their tech department can’t figure out what
glitch is on our return 🤬🤬🤬
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Same here, I usually file at this time and now have to wait for schedule 3 to be updated! Is it really CRA end or Turbotax?
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What number did you contact them at? After much searching I found [phone number removed]. Is that the number to call for Canadian help?
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Well, that's not helpful. Turbotax removed the phone number I put in my previous post.
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The simplest way to connect by phone is to click on the “Chat” icon. AI will respond. Advance through the questions until it offers the option “Receive a phone call from an expert”. Typically, they’ll call within 5 minutes.