Netfile not accepting my return due to Capital gains form?

[SteveDuff]

Hi… I feel your pain! Regarding Schedule 3 - that relates to Capital Gains, the schedule is not visible while working through the Turbotax software algorithm. Rather, the software prompts and our responses should populate the CRA T1 and associated schedules. We should be able to download and review prior to Netfiling with CRA after we’ve paid. Currently, this is not possible. 

[douglaffin]

says capital gains forms need updating and I have no capital gains for 2024 only information carried forwsrd from many years ago

[Craig in Alberta]

Same problem. I have capital gains from the sale of a property. I can't save a pdf, or submit my return. A pop up has a message about forms not finalized. After many loops around Turbotax's convoluted printing steps, another message came up about the Schedule 3 (that I can't find again) they were working hard on it and it should be fixed by late March. Yet, I can access the Schedule 3 on the CRA website. I bought the Turbotax Premier version. I paid for the program, can't file, Turbotax's explainations are lacking, and it seems I can just download the forms I need from CRA. If ithis isn't addressed soon, I may just use the CRA forms and mail in the return, and take the Turbotax back to the retailer who is known for its accommodating return policy. Very dissatisfied. 

[fstremble1]

Would be nice for Turbo Tax Canada to reply. Waiting for an update until the end of March is not acceptable when the forms show the correct %.

What is really going on?

[Djacques56]

My issue is I don’t even capital gains I spent an hour on the phone with CRA last night and they confirmed we gave no carry forwards, no capital gains nothing that should be stopping our return and it’s on Turbotax to fund the issue and I’m still waiting for a call back from a manager to explain to me why their tech department can’t figure out what

glitch is on our return 🤬🤬🤬

[Bonsai4]

Same here, I usually file at this time and now have to wait for schedule 3 to be updated!  Is it really CRA end or Turbotax?

[Craig in Alberta]

What number did you contact them at? After much searching I found [phone number removed]. Is that the number to call for Canadian help?

[Craig in Alberta]

Well, that's not helpful. Turbotax removed the phone number I put in my previous post.

[SteveDuff]

The simplest way to connect by phone is to click on the “Chat” icon. AI will respond. Advance through the questions until it offers the option “Receive a phone call from an expert”. Typically, they’ll call within 5 minutes.

[Craig in Alberta]

I spoke with Turbotax. The lady said the issue is with the CRA's Netfile programming and not with Turbotax. They are hoping it is resolved by the end of March. She is hearing about the issue multiple times a day. When I told her I was able to download a fillable Schedule 3 from CRA without any warnings and I'm considering printing off all the forms and mailing my return, she reminded me processing times are longer for mailed returns than Netfiled returns, which I do agree with. So, I will wait until the end of March. The thing that is puzzling me is not being able to save my return as a pdf. As I have multiple sources of revenue, I create different versions of my return to determine the tax attributable to the different revenues for tax planning purposes. In previous years I have been able to save as pdf those different versions even though they are not filed. So I'm not sure the issue is entirely with CRA's Netfile programming. At this point it's wait and see.