I am somewhat disappointed with Intuit's support. I called for help and the girl automatically assumed I was using TT online rather than DT (desktop) version. When I asked her if she was well versed in the DT version she said "NO". Instead of any particular TS, she had me redo my whole process as if starting almost from scratch which accomplished 2 things
- same error
- transferring me to 2nd line support.
20 minutes into the call...
Accomplished NOTHING.
She also tried to write off the issue right away blaming CRA. I crushed that instantly by telling her I had NO PROBLEM filing to the Federal but rather that filing to Provincial was the problem. Agents seem a little dismissive from what have experienced with them as well as what I read here. Intuit needs to do a better job disciplining their agents, and I KNOW WHAT I'M TALKING ABOUT! Veteran tech support for 18 years with lots of plaques and awards to prove it. THIS is NOT quality support.
Remind me, isn't Quebec the only province that files separate taxes for provincial and Federal? If so, why ask me from which province I am if I JUST TOLD HER, "the provincial form is the only one not working, giving the same error all the time about final copies of forms....etc." Seems to me active listening is also weak.
So after waiting another 5 minutes on hold, I was escalated yet to ANOTHER department before even speaking to the 2nd department. Lot of "pass the buck" if you ask me.
50 minutes into the call and waiting...
She is speaking to an escalation department who asked if I imported data from last year which TT does automatically. Their suggestion was to start over and do a new return. BS!!!!!!!!! 30 minutes to get one question through. This is the support I paid for when I bought their product? Starting to see why people are choosing the online version. You get billed ONLY if you are filing your taxes I believe?
Asked to speak to a supervisor or directly to the other department's agent.
Getting nowhere with these people
59 minutes and STILL waiting for a supervisor.
Agent refused to give her badge/agent ID or last name. I can understand for last name, but agent ID they are usually supposed to provide. STILL Waiting for a supervisor
1:30 minutes still waiting. Wonder which will give in first. My patience or my phone battery.
Now requested to fill in a supervisor form.
1 hour 52 minutes and supervisor will call me back
HORRENDOUS service
