I was able to print to pdf and file my return today. When I opened Turbotax, there were updates available which I installed. Then the program worked.
Prior to doing that, this morning, I spoke with a professional accountant who I've known for a few years. She said other tax preparation programs have had to update their programming because of the changes to the federal government's capital gains inclusion rate. But the problem with being unable to file is because of the tax preparation program, it is not on the government's end. So what we have been told by Turbotax is not the full story. Yes the capital gains inclusion rate changed, but Turbotax's programming changes to reflect the government's capital gains changes was the reason we've been unable to file.
I'll likely not use Turbotax again. The communication has been terrible. It would be a different matter if Turbotax had proactively issued a communication to us registered users explaining what the issue was and what was being done to address it. Each year, there seems to be more and more prompts to use expert service and audit defence, essentially upselling efforts. As I was completing my return today, there were two prompts to write reviews. I declined. It's funny how I get flooded with emails on badges I've earned from reading posts, and posting. So that aspect of Turbotax's programming is working. Yet they can't give us an update on the service we purchased their program for.
