I have the same case, I am being charged $42 when I was about to submit our 2024 tax returns. Our tax profiles are exactly the same as 2023 but how come I was being charged now? The packaging clearly states that I can use it for 8 returns and I just used 2 last year (for mine and my wife) so I still have 6 left.
I saw a comment that your customer service mentioned that the 8 returns should be used in a year which is quite impossible for individual users like us. Is this a case of false advertisement and money grabbing scheme? We bought this turbotax deluxe online edition thinking that we'll have a smooth tax filing and will save money but seeing charges of $21 per individual is I believe not right because we've already paid for this.
This is really frustrating for consumers like us. So we are hoping @tubrotax can resolve this the soonest possible or can provide clear explanation on these additional charges.
Thanks
