If you are using TurboTax Online, a lock means you'll need to upgrade the version that you are using if you need to use that item.

But the upgrade is for flipping properties and this was my primary residence I sold. So why would I have to upgrade I didn’t flip any houses?

Hi TurboTax officer,

I have filled everything for filing my "(disposition of principle residence), and have already checked everything also have upgraded, but still the system cannot process my filing, It keeps showing:

"You have reported a disposition of a principal residence property. New updates are available. Please review your information.

All forms for 2024 are unlocked.

If you are using TurboTax Desktop, please update your software. (Help>Update) Latest version 00.01.52

If you are using TurboTax Online, you may need to clear your cache and cookies to see the changes, or you can try using another browser.

If issue persist, we suggest you contact our Product support team

FYI, this does not work.  Cleared cache, history and have tried more than once to start a new return without importing data (which is why we pay for the same tool, to have some automation) and it forces me to upgrade when i say i sold a home.  I fill out the principle residence part, fine, then it take me to flipping where i answer 'no' to being in the sold home less than 365 and hit the next button and it tells me to go back and start again or start a new filing.  Pretty frustrating for it seems to be happening to others as well.

I've already tried the above methods so many times, and have even called the centre for help, they just ask me to wait for latter e-mail reply, the deadline is reaching, April is coming... what can we do? I hope the internal department can go through all the files again, why can't our files be processed to send to NETFILE and Ërror""just keeps showing thousand of times.

@mgaites We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Glad to see a response, thanks for that.

As someone who has been a customer for well over a decade, it is sad there is no ETA.  Timely filing, with faith in the tool I use, is something that you had earned.  Unfortunately I will submit with a new provider now.