Would you kindly specify the product you are using? Additionally, where did you buy the product from? Is this a retail product?
If you have purchased a Desktop version, you do need to download from this link: https://intuitglobal.intuit.com/downloads/CanadaTax/2024/dls/TurboTax_2024.exe
If you have purchased the Online version, To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.
Thank you for choosing TurboTax.
