Yes, that is the problem. The Email field at the top shows the old obsolete address.
In this case, we are not providing an email address on the tax return in the section below because we are not ready to be switched to online only communication and still want to receive statements in the mail. This is because we are not satisfied with the accessibility and formatting of documents on My Account. CRA already has the new correct address from My Account and we receive CRA notifications correctly by email.
Although we have already filed for this year, I changed the field and saved the return. I assume this is the source of information being carried forward to future years, and the source of the email address that TurboTax is using at the time of NetFile to generate your Great News confirmation emails.
Note - As we have said all along that this is the individual taxpayer's email address for each return. If we use TurboTax next year I will be sure to manually check the contents of this file in the forms view.
Thank you, Susan!
