All support teams should use the same process.
We see in the system you called yesterday and we were able to locate 3 different orders in the system, one for a US product, two for Canadian products.
For TurboTax Canada products:
Order TTWND245970769 - TTO FULL SERVICE DELUXE PRIMARY RETURN TY24: When you called yesterday, a refund request was sent to Full service department. They are dealing with their refund requests and they should send you their decision by email within the next 5-7 business days.
Order TTWND290293109 - TTO ASSIST ^a REVIEW PREMIER PRIMARY RETURN TY24: What was the reason why the agent on the phone did not process the refund?
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