This finally worked for me.

I got to the payment page then logged out.

I reopened TT via the log back in button in the promo email and the discount automatically applied for me.

Hope that helps.

I could not find a coupon code in the email offer.

I am having the same issue. I received this email and the offer for 40% off is not working after signing in and getting into the checkout page. The incorrect discount amount has been applied. The correct discount supposed to be 40% ($50 would be $30.00) for each, and not 25% ($50 - $37.50). Could someone from TurboTax support please assist/help to resolve this issue? Thank you.

Hi! I received the same offer, but it wasn't applied as well. Please help!

Hi, i received the email offer for 40% off, but i wasn't able to get it to apply at checkout, had to pay full price. Can anyone from Turbo Tax help me?

@scb7 A private message will be sent to you. To access it, please log in to your TurboTax community account and click on the envelope icon in the top right-hand corner.
 

TurboTaxVeronique Hi, what about our case? I haven't received any information or response from you yet. Thank you.