I have been a loyal TurboTax client for 20 years - when I first started using the software I loved it but these last 4 years have been a nightmare - I am so frustrated and upset on how useless their "HELP" is.... How do we get our money back if we bought the wrong software package - the packaging is terrible - in previous years I bought my online tax package in a box at Costco - this year they only had one option which I purchased for $80 - if I have no access to my online tax returns how do I get my money back for the desktop version which is now installed and useless to me because I don't have my 2023 roll forward of information, which is quite frankly why I did not switch software providers prior to today, so that I can switch to the online software? I am not paying to file with Turbo Tax online if I do not get my money back for the desktop package - I will switch to a different software for my next 25 years. I will no longer be a loyal client to a company that provides no assistance to its end users. I too found this transfer of information from online to desk top on your forum - no where did it say that information was applicable to the USA only so I thought I was ok to load the desktop software. Because of TurboTaxe's failure to communicate with its end users that tidbit of information - it is 100% Turbo Taxes fault that I, and the original poster above, should be entitled to a full refund for our downloaded software.
