ninalouw
New Member

I cannot pay for my Turbo tax products. I get the error "We are sorry, we are having trouble authorising your credit card." But I see the transaction on my credit card.

 
kim-n
Returning Member

Getting started

Hi there, 
The charge you're seeing on your credit card is a hold amount, can you please try again in a few hours. 
If you are still having issues, please contact our phone support team as they will be able to assist you further.

 

Thanks so much!

Kim