I had a similar experience. I was filing taxes for my mother who passed away in 2024. I cannot file for my parents as a couple due to this. I have to file separately which is fine but I was charged double when I filed for my father. Called customer service and after going through the return again said there is a bug and I should file my mothers taxes, get double charged, call customer service and wait 3 weeks for a refund. What kind of solution is that? Will never use this garbage again. I have to overpay because they don’t fix their bugs. I’ve been a customer for 10 years and now I’m done.
