If you used TurboTax Online, do you have more than one account? If so, the prior year return might be there. Or maybe your return was done on a spouse/partner's account (if applicable)?

You can login to TurboTax Canada Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/

You can login to TurboTax Canada Online 2024 here: https://ww1.2024.ca.turbotaxonline.intuit.com/

You can login to TurboTax Canada Online 2025 here: https://ww1.2025.ca.turbotaxonline.intuit.com/

Thanks Susan. I have used the online option for several years with the same account. My kids returns were there to roll forward but mine and my husbands weren’t. I have the soft copies which I can see in my account and can access the prior year returns in the previous year versions of the software but ours did not show up to roll forward this year. I can recreate but it’s a bit of a pain and the roll forward is one of the reasons I’ve stuck with Turbo Tax so losing that function is a bit frustrating. Thanks again. 

If you are using the same account, then you should be able to transfer information from the previous year. Have you tried using a different browser or clearing cookies and cache? 

If the issue persists, I suggest contacting our phone support team at https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

Thank you for choosing TurboTax.