Could you please confirm the version of TurboTax Online you're using? Is there an Expert Assist label besides the product name on the left-hand panel?
If it does and you have not used any expert services, please call us for further assistance with this issue. To reach our phone support team, go to https://support.turbotax.intuit.ca/contact/.
After you enter some basic information about your problem, the page will provide you with the phone number for the team that can help you the most.
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