Downloaded wrong year

Janevieve1

Dear TurboTax,

I downloaded 2024 because that is the year I should have filed my tax return for 2023. Once I opened the software I realized I needed 2023. Can I please get a refund? Also I paid in February 2024 for my 2023 tax return which I completed online but did not fully submit. Is there a way to access and complete or do I need the desktop software?

Hoping you can refund desktop 2024 as I am now going to download 2023.

Thank you,

Janevieve Parks

TurboTaxAniqua

I see that you are a TurboTax Online (do-it-yourself) user and that you have been using this version for the last few years. I have sent your current receipt via email.

To access your return, log in via this link: https://ww1.2025.ca.turbotaxonline.intuit.com/signin?_swlg=en

Thank you for choosing TurboTax.

Downloaded wrong year

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