- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Assist and review option selected, but later program crashed
I paid out of my credit card for assist & review, then allowed the software to contact CRA for income information. This took a long time to the point where the window dimmed, indicating the program was about to crash. I restarted the program, and now while I have purchased Assist & Review, with an emailed receipt to prove it, it is now asking me to pay again for the service after re-running TurboTax Standard (desktop version).
The order number on the receipt is TTDNA296735499
Topics:
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Getting started
Please contact our phone support for assistance in resolving this issue.
During tax season (from CRA NETFILE opening to the regular filing deadline (April 30th), we're available 7 days a week during these hours:
- 9 AM to midnight ET for English support
- 9 AM to 9 PM ET for French support
Thank you for choosing TurboTax.
yesterday