My question is what is turbo tax doing to avoid this problem in the first place? Why are so many seasoned users posting this year that they have accidentally clicked their way into signing up for expert review? They should not be forced to beg for a partial refund. Turbotax should amend the platform for people to make it clear that they are signing up for something and ask for credit card details immediately. That will prevent users from unknowingly signing up for this. Since that’s not what has been done, my belief is this is in purpose with the hopes of more payments being made simply out of frustration. I will not be using this product in the future unless this is changed.
