I appreciate that you're looking into this. Please let me know as soon as it's resolved. I'd prefer a direct email that lets me know that. Today I received an email offer for 20% off if I complete my return by May 3rd. However, I still can not do so, since the error is NOT resolved, and has been ongoing for about a week. At the very LEAST, I expect that discount, and honestly, I feel you should go further than that. The error message indicates that this problem is on your end. I have a tax return hanging in the balance.
I am extremely glad that I took a picture of what my wife owes and what my expected return is. Therefore, I was able to submit her payment to the CRA, though of course without filing our taxes, as all the work I put into it is stored in your system, inaccessible to me. (This work involves some complexity, and I spent many hours on it.)
