I used Safari without any troubles the entire time I was preparing our return. This problem only emerged at the end. When I phoned for support, the advisor suggested I try Chrome. I did so but received the same sort of error message.
I tried using Chrome again just now and got the same error message. The problem persists, no matter which of those two browsers I use. Here is the message again in case you are not as intimately familiar with it as I am. The part that says "It rarely happens" has begun to seem ironic to me, but not nearly so much as "We should resolve this shortly." Is there not a way you could simply send me a file with all of my saved information?
I don't have a lot of time to phone you today, but I intend to do so in the next couple of days. What is the quickest way to get in touch with someone who might actually help me?
Once again, here's that huge hit once again topping the charts and standing between me and my refund:
This should not have happened. Don't worry - your data has been saved.
Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.
Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.
Please check back again soon. We should resolve this quickly.
You can also contact our support team at https://support.turbotax.intuit.ca/contact/
Thanks for your patience,
The TurboTax Team
Copyright © Intuit Canada ULC, 2002-2026. All rights reserved.
