Hello,
It sounds like he may have purchased from TurboTax.com instead of TurboTax.ca? If that's the case, he'll need to contact the US TurboTax Support to get a refund as he purchased the US product: https://support.turbotax.intuit.com/contact/
Here's the link to the Canadian product: http://turbotax.intuit.ca/personal-tax-software/download-tax-software.jsp
