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I am sorry to hear that you are having this issue. Please try clearing your browser cache, and try again. https://turbotax.community.intuit.ca/replies/2647843
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If you are still having this problem, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013
October 30, 2019
10:00 AM