Investors and rental owners

Please let the support team tell me the steps how to report it, otherwise it looks like a bug in the software and no one wants to fix it.

By the way, I don't want anyone to access my screen, the information is personal.

If TurboTax is not going to fix the problem and I am not able to file my returns, may I have a refund? I don't want to pay $85 for a software that I cannot use it.

I have found another software, which allows me to enter foreign income (non-T slip) and foreign tax, so that the rental income will not be calculated twice in T1.