I also called support, and they also suggested I pay extra for expert help - after explaining that I understood the taxes, and that it was their software that didn't seem to understand the taxes.
I haven't filed yet because I found multiple areas where things didn't make sense, but I did already pay so I could access the PDF download of the full forms. I can solidly confirm that the fields filled out on the forms submitted to the CRA based on the softwares questions are not good.
In my case, no combination of numbers real or fake was calculating the proceeds correctly. It was always reporting a 0 capital gain which is true, but it was splitting my disposition amount by the ownership percent every time.
(I entered 50% ownership for me, 50% ownership for my ex, and it split the sale price of 288 by 50% and assigned me a 144k proceed value...)
They don't have a field to report the factors of the sale - such as repaying outstanding mortgage, realtor fees, lawyer fees, and paying out a spouse etc... so it will never be correct because it's not correcting for things properly.
The actual CRA form "schedule 3" has a space to adjust for these things, and includes them in whether or not you had a gain/loss. This software does not.
It's just bad.
