Investors and rental owners

I have the same issue with some returns that people are not eligible to receive it and no way to delete the CAI credit. So mad for paying for something that I can’t even use and I work so no time to call and I’m not going to waist the little time I have on the phone. Been using the download version for years and never had issues with them but this year tried the online version and I’m scared to but the download version and waist more money!