shrn
Level 1

Charged incorrect amount by TurboTax

I received an email from TurboTax with a 40% discount offer. I opened the link and signed up for both me and my wife for the "Full service Self-employed" plan. It was only after the payment completed, that I realized TurboTax charged me $250/user instead of the advertised $150.

 

Looking through the community forum, this seems to be common practice by TurboTax where it offers huge discounts, but doesn't apply them at checkout. What can I do to get my refund?

 

Here's the screenshot of the TurboTax's plans page when I click on the link:

 

Screenshot 2025-02-03 at 08-45-34 TurboTax® Canada TurboTax Full Service Promotional Rates 2024-2025 copy.png

 

 

And here's the screenshot of what TurboTax actually charged me:

 

Screenshot 2025-02-03 at 08-46-28 Canada TurboTax Login - Tax Year 2024.png

Self-employed

We are looking into this for you. I will get back to you as soon as possible.

 

Thank you for your patience and choosing TurboTax.

Self-employed

We have sent you a private message. 

 

Thank you for choosing TurboTax.

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