MM2025
New Member

I purchased the product online at Costco but didn't get an activation code after 24 hours.

It's for 2024 tax year.  Should I contact Costco or Turbotax?  I've received Costco email showing order status "shipped", but not delivered yet.

Self-employed

Since you made that purchase from Costco and we do not have a record of it, we are sorry to hear that. You should speak with Costco directly.

 

Thank you for choosing TurboTax.

MM2025
New Member

Self-employed

Thank you.  I will contact Costco.ca then.