This has been an ongoing issue for me in trying to carry forward my daughter's unused tuition credits. Last year I was not able to find a way to do that using the TurboTax software. TurboTax only allows the tuition credits listed to be claimed for that year, not carried forward. So my daughter ended up claiming over $23,000 worth of unused tuition credits, even though I sent the TurboTax return to CRA in hard copy along with a letter requesting that those unused tuition credits be carried over rather than claimed. That didn't work.
I have spoken to three different TurboTax product specialists in the past week and none of them have been able to help me carry those tuition credits forward. They are not required to reduce my daughter's income tax payable; she is already in line for a $6000 refund. So what CRA has advised me to do is submit the return through TurboTax and then follow up with a request to have that return adjusted. It's frustrating, however, to have to go through that step because of a glitch in the TurboTax software that doesn't allow those tuition credits to be carried forward in the first place.
