To verify the steps to enter the medical expenses please refer to our TurboTax FAQ/video:  How do I enter my medical expenses?

If still needed, please try clearing your cache and sign out of your return/account. If you still cannot enter another medical expense, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

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