CRA NETFILE: You are not eligible - why?

rosbif82 · ‎October 31, 2019

I click NETFILE CRA and get the following question:

Are you reporting a qualifying retroactive lump-sum payment on Form T1198?

I click No (I tried Yes one time too, on the off chance), and then get this:

CRA NETFILE has identified some errors.

[Name], you do not qualify to use CRA’s NETFILE service

But I do not meet any of the restrictions and I filed like this last year, with exactly the same content. Anyone have any ideas why?

As an aside, it filed my T1135 (foreign income) via NETFILE no problem.

florentm · ‎October 31, 2019

Figured out root cause for my "ineligible to Netfile" issue. Go to the "My Info" section, "Contact Information", dropdown at the top related to the question "Is your mailing address outside Canada" was set to "Yes" (Note I had actually entered a Canadian address - this dropdown value was the problem). Change the answer to No and then you will be able to NetFile

jerez252 · ‎October 31, 2019

I had the same problem! Thank you!

ekorbut · ‎October 31, 2019

I dunno if "Yes" is the default but this was my issue too. Thanks so much!

mcleodcore · ‎October 31, 2019

Thanks very much! What a silly error. It's too bad turbo tax didnt indicate this was the restriction for netfile.

darreneis · ‎October 31, 2019

Thank you kindly! Was having a hard time and you really helped me out. Had never done a mail-in before...

Prudence2601 · ‎February 24, 2020

Hi. I’m getting not eligible for jet file because I have to do form T1198. Nothing has changed for me. How can I fix this?

CRA NETFILE: You are not eligible - why?

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